At Leigh Plumbing Merchants, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Leigh Plumbing Merchants collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry or otherwise interact with our business.
Who we are
This website is operated by Leigh Plumbing Merchants.
Registered business name: Leigh Plumbing Merchants Ltd
Registered address: 113 Chapel Street, Leigh, WN7 2DA
Email:info@leighplumbing.co.uk
Telephone:01942 36623
For the purposes of UK data protection law, we are the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.
Information we collect
Depending on how you interact with our website and business, we may collect the following information:
Information you provide to us
This may include:
- Your name
- Email address
- Telephone number
- Postal address
- Company/business name
- Information about your project or requirements
- Information provided when submitting an enquiry or requesting an appointment
- Any other information you choose to provide when contacting us
You are not normally required to provide personal information simply to browse our website.
Information collected automatically
When you visit our website, certain technical information may be collected automatically. This can include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location
- Pages visited
- Time spent on pages
- How you arrived at our website
- Information about how you interact with the website
Some of this information may be collected using cookies or similar technologies. Further information can be found in our Cookie Policy.
How we use your information
We may use personal information for purposes including:
- Responding to enquiries
- Arranging showroom appointments or consultations
- Providing information about our products and services
- Preparing quotations or proposals
- Communicating with customers and potential customers
- Providing customer service
- Managing business relationships
- Improving our website and services
- Understanding how visitors use our website
- Measuring the effectiveness of our marketing and advertising
- Maintaining the security of our website and systems
- Complying with our legal and regulatory obligations
- Protecting our legitimate business interests
We will only use your personal information where we have a lawful basis for doing so under UK data protection law.
Our legal basis for processing your information
Depending on the circumstances, we may process your information under one or more of the following lawful bases:
Consent
Where you have given us permission to use your information for a specific purpose, such as certain marketing communications or non-essential cookies.
You can withdraw your consent at any time.
Contract
Where processing is necessary to take steps at your request before entering into a contract or to fulfil a contract with you.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include operating and improving our website, managing customer relationships, understanding website usage and protecting our business.
Legal obligation
Where we are required to process or retain information to comply with a legal or regulatory requirement.
Enquiries and contact forms
If you contact us through our website, by email or through another enquiry method, we will use the information you provide to respond to your enquiry and provide the requested service or information.
We may retain correspondence and enquiry information where reasonably necessary for customer service, business administration, legal or record-keeping purposes.
We do not sell your personal information to third parties.
Marketing communications
We may contact existing customers or individuals who have provided consent with information about our products, services, showroom events, offers or other relevant business communications where permitted by law.
Where consent is required, we will ask for it before sending marketing communications.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Cookies and analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device which can help websites remember information and understand how visitors use them.
We may use cookies for purposes including:
- Essential website functionality
- Website security
- Understanding website traffic and usage
- Measuring marketing performance
- Improving the website and user experience
- Advertising and marketing, where applicable
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie consent tool and/or through your browser settings.
For more information, please see our Cookie Policy.
Google Analytics and other third-party services
We use Google Analytics to help us understand how visitors use our website and to improve the website and our marketing.
Google Analytics may collect information such as:
- The pages you visit
- How long you spend on the website
- How you arrived at our website
- The type of device and browser you use
- General geographic information
- Interactions with elements of the website
We use this information primarily in aggregated or statistical form to understand website performance and visitor behaviour.
Where required, Google Analytics will only be activated after you have provided consent through our cookie consent mechanism.
Google may process information collected through Google Analytics on our behalf and may process data in accordance with its own privacy and data protection policies.
You can find further information about how Google handles data through Google's privacy information.
We may also use Google Analytics data to help us understand the effectiveness of our advertising and marketing activities.
We do not use Google Analytics to intentionally collect sensitive personal information through our website.
Sharing your information
We may share personal information with trusted third parties where this is necessary for legitimate business purposes or to provide services to you.
These may include:
- Website hosting and technology providers
- IT and technical support providers
- Website analytics providers
- Marketing and advertising platforms
- Communication and email providers
- Professional advisers
- Delivery or service providers where necessary
- Government, regulatory or law-enforcement bodies where legally required
We do not sell or rent your personal information to third parties.
International transfers
Some of the service providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information continues to receive an appropriate level of protection in accordance with UK data protection law.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting, contractual or reporting requirements.
The appropriate retention period will depend on the nature of the information and our relationship with you.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive information through website enquiry forms or ordinary email unless specifically requested.
Your rights
Under UK data protection law, you may have rights including:
- The right to access your personal information
- The right to correction of inaccurate or incomplete information
- The right to erasure of your information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain types of processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
You also have the right to object to direct marketing at any time.
To exercise any of these rights, please contact us using the details provided above.
We may need to request additional information to verify your identity before fulfilling certain requests.
Complaints
If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the matter.
Information Commissioner's Office (ICO)
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
Further information about your rights and how to make a complaint can be found on the ICO's website:
Links to other websites
Our website may contain links to third-party websites, including manufacturers, suppliers, partners and other organisations.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
Children's privacy
Our website is not specifically directed towards children, and we do not knowingly collect personal information from children through our website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
Any changes will be published on this page and the "Last updated" date at the top of this policy will be amended accordingly.
Contact us
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact:
Leigh Plumbing Merchants113 Chapel Street,LeighWN7 2DA
Tel: 01942 366231
Email: info@leighplumbing.co.uk